Shipping & Returns
Every ECUATORIAL order is handled with care — from our hands in Ecuador to yours, wherever you are in the world.
Domestic Shipping — United States
| Service | Estimated Delivery |
|---|---|
| USPS Ground Shipping | 2–8 business days |
| USPS Priority Mail | 1–3 business days |
| USPS Priority Mail Express | 1–2 business days |
International Shipping
We ship to Canada, Australia, New Zealand, Europe, Argentina, Chile, Brazil, and Puerto Rico.
| Service | Estimated Delivery |
|---|---|
| USPS Priority Mail International | 6–10 business days |
| USPS First-Class Package International | 7–21 business days |
Important Notes for International Orders
- Delivery times are estimates and may vary due to customs processing
- Import duties, taxes, and customs fees are the responsibility of the customer
- We are not responsible for delays caused by customs
- International orders are not eligible for free shipping
Order Processing
Processing Time
Orders are processed within 1–3 business days. You will receive a confirmation email once your order has shipped, which may include a tracking number.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with your tracking information. You can track your package directly on the USPS website at usps.com.
Address Accuracy
Please double-check your shipping address before placing your order. ECUATORIAL is not responsible for packages delivered to an incorrect address provided at checkout.
Returns & Exchanges
Return Policy
We want you to love your ECUATORIAL piece. If you are not completely satisfied, we accept returns within 30 days of delivery for items in their original, unworn condition with all tags attached.
How to Return
- Contact us at sales@ecuatorialartisan.com to initiate a return
- Include your order number and reason for return
- We will provide return instructions within 1–2 business days
- Return shipping costs are the responsibility of the customer
Refunds
Once your return is received and inspected, we will process your refund within 5–7 business days. Refunds are issued to the original payment method.
Non-Returnable Items
- Items marked as final sale
- Items that have been worn, washed, or altered
- Items without original tags